Fraud can damage loyalty fast, but MAIA helps you stay one step ahead. Our AI-powered assistant spots suspicious activity in your loyalty program and guides you through the smartest next steps—keeping your program secure.

Is there such a thing as too many loyalty programs? For Shirley Palmer, Head of TFG Rewards and CRM, the answer is probably no—15 is just the beginning.

In this episode, Bill Hanifin, Managing Editor, The Wise Marketer, speaks with Mitch Walden, Sr. Director Digital Marketing & Loyalty, Scooter’s Coffee. Scooter’s Coffee was founded in Nebraska over 25 years ago and now operates over 800 locations in 29 states in the US.

In the latest episode of Loyalty TV, proudly sponsored by Comarch, we explore how Singapore Airlines is elevating its loyalty strategy in the Australian market.

In this episode, Michał Ostasz, our PR Specialist, sits down with Fionna Ronnie, Executive Head of Customer & Loyalty at The Foschini Group in Cape Town and South Africa’s 2024 Loyalty Personality. Trust us, her answers are anything but cookie-cutter.

We’re excited to share a brand-new Loyalty TV episode featuring Raffael Fappiano Neto, Product Manager for Loyalty at Azul Airlines – the largest airline in Brazil by number of flights and cities served.

After our recent webinar, “Telco Loyalty Trends 2025: Are You Ready for What’s Next?”, you had questions—sharp, practical, and a little bit challenging (just the way we like them). So we’re keeping the conversation going with a few answers to the questions our speakers didn’t have time to answer live. They came straight from the audience, and we thought they deserved their moment in the spotlight. Dig in!

Frequent flyer programs have become the most profitable branch of the airline industry—for example, Delta Air Lines earned as much as $6.8 billion from their loyalty program partnerships in 2023 alone. What contributed to this success? Let’s find out what the best airline loyalty programs have in common – and how to create one based on their examples.

Bad luck? Learn how top insurers turn it into loyalty! We analyzed top-performing loyalty programs across different branches of the insurance industry to uncover 7 key traits the most effective programs share.